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Payment Policy

* Payment is due within 24 hours of completion of the cleaning service unless otherwise agreed in writing.
* Payment can be made via bank transfer or agreed payment method.
* Failure to pay may result in further action to recover outstanding amounts.

Cancellation Policy

* Cancellations within 24 hours of the scheduled booking may incur a cancellation fee.
* Repeated last-minute cancellations may result in refusal of future bookings.

Access to Property

* Clients must provide safe and reasonable access to the property at the scheduled time.
* If cleaners cannot access the property, a call-out fee may apply.

Cleaning Supplies & Equipment

* Clients must advise beforehand if they require the cleaner to provide products/equipment.
* Additional charges may apply for specialty products or heavily soiled properties.

Respectful Behaviour

* Trista’s Sparkling Cleans reserves the right to leave a property if unsafe, inappropriate, aggressive, or disrespectful behaviour occurs.

Quality Guarantee

* If there are any concerns with the clean, clients must notify us within 24 hours so we can reasonably address the issue.

Additional Services

* Deep cleans, end-of-lease cleans, ovens, walls, and specialty rooms may attract additional charges depending on condition and time required.

​Newcastle nsw Lake Macqurie 

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