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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

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Payment Policy

* Payment is due within 24 hours of completion of the cleaning service unless otherwise agreed in writing.
* Payment can be made via bank transfer or agreed payment method.
* Failure to pay may result in further action to recover outstanding amounts.

Cancellation Policy

* Cancellations within 24 hours of the scheduled booking may incur a cancellation fee.
* Repeated last-minute cancellations may result in refusal of future bookings.

Access to Property

* Clients must provide safe and reasonable access to the property at the scheduled time.
* If cleaners cannot access the property, a call-out fee may apply.

Cleaning Supplies & Equipment

* Clients must advise beforehand if they require the cleaner to provide products/equipment.
* Additional charges may apply for specialty products or heavily soiled properties.

Respectful Behaviour

* Trista’s Sparkling Cleans reserves the right to leave a property if unsafe, inappropriate, aggressive, or disrespectful behaviour occurs.

Quality Guarantee

* If there are any concerns with the clean, clients must notify us within 24 hours so we can reasonably address the issue.

Additional Services

* Deep cleans, end-of-lease cleans, ovens, walls, and specialty rooms may attract additional charges depending on condition and time required.

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