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Terms & Conditions

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of Terms & Conditions. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific terms you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Terms & Conditions.

Terms & Conditions - the basics

Having said that, Terms and Conditions (“T&C”) are a set of legally binding terms defined by you, as the owner of this website. The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the legal relationship between the site visitors and you as the website owner. 

 

T&C should be defined according to the specific needs and nature of each website. For example, a website offering products to customers in e-commerce transactions requires T&C that are different from the T&C of a website only providing information (like a blog, a landing page, and so on).     

 

T&C provide you as the website owner the ability to protect yourself from potential legal exposure, but this may differ from jurisdiction to jurisdiction, so make sure to receive local legal advice if you are trying to protect yourself from legal exposure.

What to include in the T&C document

Generally speaking, T&C often address these types of issues: Who is allowed to use the website; the possible payment methods; a declaration that the website owner may change his or her offering in the future; the types of warranties the website owner gives his or her customers; a reference to issues of intellectual property or copyrights, where relevant; the website owner’s right to suspend or cancel a member’s account; and much, much more. 

 

To learn more about this, check out our article “Creating a Terms and Conditions Policy”.

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Payment Policy

* Payment is due within 24 hours of completion of the cleaning service unless otherwise agreed in writing.
* Payment can be made via bank transfer or agreed payment method.
* Failure to pay may result in further action to recover outstanding amounts.

Cancellation Policy

* Cancellations within 24 hours of the scheduled booking may incur a cancellation fee.
* Repeated last-minute cancellations may result in refusal of future bookings.

Access to Property

* Clients must provide safe and reasonable access to the property at the scheduled time.
* If cleaners cannot access the property, a call-out fee may apply.

Cleaning Supplies & Equipment

* Clients must advise beforehand if they require the cleaner to provide products/equipment.
* Additional charges may apply for specialty products or heavily soiled properties.

Respectful Behaviour

* Trista’s Sparkling Cleans reserves the right to leave a property if unsafe, inappropriate, aggressive, or disrespectful behaviour occurs.

Quality Guarantee

* If there are any concerns with the clean, clients must notify us within 24 hours so we can reasonably address the issue.

Additional Services

* Deep cleans, end-of-lease cleans, ovens, walls, and specialty rooms may attract additional charges depending on condition and time required.

​Newcastle nsw Lake Macqurie 

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